Figure 1.

Survey of producer experiences involving Adobe Connect

Question Categories

A-Training -7 questions         B- Experience -8 questions   C- Improvement -5 questions

 

Red indicates responses

 

1.     Was your initial training sufficient enough for you to work alone within two weeks? A

A.   Yes            B. No             

2                3                     

 

2.     Did you use resources outside of what was provided by the company to gain understanding of the platform? A

A.   Yes            B. No             

5                0

 

3.     Did you feel comfortable asking for assistance with the platform? B

A.   Yes            B. No

3                2

 

4.     How many times did you observe the use of the platform before producing/co-producing a webinar? A

A.   1-3             B. 4-5              C. 6+

3                2                      0

 

5.     Did you feel the number of observations were appropriate for training on this platform? A

A.   Yes            B. No

2                3

 

6.     How many observations did you watch before your first solo production? A

A. 1-3             B. 4-5              C. 6+

3                2                     0

 

7.     Did you experience a technical difficulty within your first three productions? B

A.   Yes            B. No

4                1

 

8.     Who did you refer to for assistance with those difficulties? A

A.   Another producer             B. Adobe administrator         C. Online search

2                                                    1                                              2

 

9.     Have you experienced uncomfortable situations with stakeholders due to technical difficulties? B

A.   Yes            B. No

5                0

 

10.  Have you not been able to continue a presentation due to technical difficulties? B

A.   Yes            B. No

1                4

 

11.  Has a stakeholder been disappointed in the outcome of a meeting due to the difficulties? B

A.   Yes            B. No

4                1

 

12.  Did your confidence level of the platform increase, decrease or stay the same after the stakeholder disappointment? B

A.   Increased              B. Decreased              C. Remained the same

1                            3                                  1

 

13.  Did your personal confidence level of producing increase, decrease or stay the same after the incident? B

A.   Increased              B. Decreased              C. Remained the same

0                            4                                  1

 

14.  Have you voiced your concerns to leadership about your comfort or discomfort with the platform? C

A.   Yes            B. No

5                   0

 

15.  Do you think the issues listed in the log would exist in a different platform? C

A.   Yes            B. No

5                0

 

16.  Have you spoken negatively about the platform in front of stakeholders? B

A.   Yes            B. No

4                1

 

17.  Have you recovered a negative experience when working with a stakeholder? C

A.   Yes            B. No

5                0

 

18.  Should more training happen to assist with issues? C

A.   Yes            B. No

5                0

 

19.  Would be willing to train others if you had the opportunity? A

A.   Yes            B. No

3                2

 

20.  Are you interested in working with others on a regular basis to improve the experience? C

A.   Yes                        B. No

5                           0